Data Management Solutions for Enterprises Running Siebel CRM Applications
Siebel Customer Relationship Management (CRM) applications provide organizations with a combination of transactional, analytical, and engagement features to manage customer-facing operations. Organizations can manage top and bottom-line growth due to the complex relational data Siebel captures. Yet, without an effective Information Lifecycle Management (ILM) program, data growth and security concerns may hinder the customer-related processes Siebel is designed to deliver.
Solix offers organizations running Siebel CRM applications a best-practice Information Lifecycle Management (ILM) program. Solix data management solutions are intended to improve the performance of enterprise applications, reduce infrastructure costs and provide governance, risk and compliance frameworks for enterprise data. With ILM, organizations are able to optimize their infrastructure with a tiered enterprise data management strategy and establish a control framework for proper data governance and compliance.
Solix Data Management Solutions for Siebel CRM Applications
Data growth impacts application performance, increases costs and creates compliance concerns. With each new transaction, inactive data grows putting more pressure on application performance and availability. Operations and compliance concerns may arise, and batch jobs, data replication and disaster recovery all run slower making online users wait longer. Extended outages must also be planned to convert legacy data to the new release during upgrade cycles.
Solix Database Archiving solutions for Siebel CRM Applications MOVE less frequently accessed data to a separate database for end-user access, and then PURGE the production database to reduce overall data volume. By reducing the size of the database application performance, availability is improved.
Some Siebel CRM Application systems may be candidates for application retirement or decommissioning. Older legacy systems are often left running well after they are removed from production service only to maintain end-user access to the data. Obsolete, duplicate, and unused applications are a drain on IT budgets, and retiring these applications can pay tremendous dividends by freeing staff, reducing license and maintenance fees, and lowering power cost.
Many data center consolidation projects are launched to rationalize application portfolios. Gartner estimates that 10% of applications running in an un-optimized portfolio are candidates for retirement and an additional one-third should be migrated or rationalized.
Test Data Management
Accurate test data improves application development quality which is why the most demanding application development teams require that their test data be populated from production databases. As a result, it is not unusual for a Test Data Management (TDM) program to maintain multiple full clones of the production database for use as test and development instances. Because so many organizations clone production data to populate their test environments, creating test data is time consuming, costly and may expose an organization to compliance issues.
Solix TDM automates the creation and management of database subsets and clones based on organization-defined business rules. Solix TDM creates syntactically correct subsets of production data for the most realistic testing possible. Instead of creating full-sized database clones, subsets provide accurate application testing results while saving time and reducing data storage costs up to 70%.
As a security best practice data masking protects sensitive non-production data which, is often exposed in training, testing, development and offshore environments. Because it de-identifies or scrambles sensitive data with fictionalized, but syntactically correct substitute data, developers and testers maintain necessary realism and sensitive data is properly secured.
Featured White Paper: Database Archiving: The Key to Siebel Performance
This white paper examines why an organization should archive data and details how one solution, Solix Technologies’ Enterprise Data Management Suite (EDMS), has helped customers improve application performance while maintaining information access.
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Customer & Partner Speak
ILM and the management of aging data is often an afterthought, and retrofitting plans to incorporate strong ILM strategies —"garbage collecting" after the fact — is more difficult than building in this discipline upfront.
Gartner Reference: Best Practices for Storage Management: Developing an Information Life Cycle Management Strategy Published: 27 January 2012, Gartner Foundational September 25, 2013