Start Your Free AI Journey Today
Start your free AI journey with Solix ECS AI for secure, automated document management for your workgroups.
ECS Product Support
Solix ECS is designed to be a self-service platform, but having helped hundreds of global organizations manage their data, Solix recognizes the underlying complexities of enterprise data management. To help you get the most out of your Solix ECS subscription, we have put together a self-service online product help and two customer support plans.
Online Product Help
Topic and use case oriented online knowledgebase enhanced by search capability to help you find answers instantly to all your queries on Solix ECS features and usage.
Customer Support
We have a team of Enthusiastic ECS product experts and engineers available online to understand, resolve, and prevent customer issues. We have put together two support plans to help meet expectations of small and large organizations.
Standard Support
Standard Support is included in every ECS subscription. It includes active maintenance and availability of our support team during your business hours.
Email us at ecs.support@solix.com or login to our support portal
Premier Support
ECS Premier Services team is designed for large organizations that need 24/7 support from ECS. The Premiier support team is dedicated to provide you and your team with our popular white glove treatment, including SLAs to support your mission-critical use cases.
Secure, Compliant & Enterprise Ready
- Data encryption in transit and at rest
- Comprehensive compliance and assurance programs
- Audit logs, data loss prevention, single sign-on and much more
